FAQ

Frequently asked questions

ARE YOU INSURED?

All our Housekeepers are fully insured to be working in your homes or workplace. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.

WHAT ABOUT PETS?

We are all pet friendly Housekeepers. Pets are a part of the family, and so we clean up after them as well! During the clean we recommend that you do keep your pet somewhere they will be comfortable, not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

HOW AND WHEN DO WE PAY?

We offer weekly, fortnightly or 4 weekly cleans. For Domestic cleans payment should be made after each clean via bank transfer. For all our Commercial customers we are happy to invoice monthly and then you have up to 7 days to clear the account.

DO WE CHARGE A "NO SHOW" FEE?

Yes, you will be charged the first hour of your clean to cover transport costs. If you fail to show/let the cleaner in at the agreed time you will be charged for the first hour. The Housekeepers will also wait for 15 min only! However keep in mind that they may have another job to go to and would not want to be late for that customer by waiting any longer.